Frequently Asked Questions
Find answers to common questions about our services and process
General FAQ
Yes. We offer a 12-month warranty and lifetime technical support. If a defect is confirmed, we will handle the issue urgently within 24 hours and arrange for a replacement to be sent as soon as possible.
CE, RoHS, UL (optional), LM-80. We provide full test reports and project-specific certification support.
Four project types:
- Stage & Theater – DMX512, flicker-free (≥25kHz PWM), tunable white 2700K–6500K.
- Outdoor Facade – IP65/IP67, DMX control, asymmetric beam (10° × 60°).
- LED Signage – Even illumination, UL recognized components, channel letter compatible.
- Festival & Holiday – Outdoor-rated, quick-install connectors, RGB color control.
Sample / small order (≤500 pcs) – 7–15 working days. Bulk order (500–5000 pcs) – 20–30 working days. Complex custom (new PCB/die cast) – 35–45 working days. Excludes shipping time. Expedited service available at +20% cost.
Yes. We ship to North America, Europe, Southeast Asia, and Middle East. Provide: Commercial invoice, packing list, bill of lading. CE / RoHS / UL documents for customs. DDP shipping option for EU and US.
Yes. Send us your plans with: Fixture locations and mounting heights. Target lux level or effect description. Existing control system (DMX, 0-10V, DALI, etc.). We return: Fixture layout proposal. Photometric calculation (IES file). DMX addressing schedule (for stage/architectural).
We provide efficiency data per fixture: Luminous efficacy: 130–150 lm/W (customizable to 180 lm/W). Power factor: ≥0.9. Driver efficiency: ≥88%. Standby power: ≤0.5W (for DMX fixtures). We also recommend occupancy sensors and time scheduling for facade/festival projects.
Yes. We can match: Color temperature (any CCT from 2200K–6500K, ±100K tolerance). Beam angle (custom optics from 10°–120°). Housing color (black, white, silver, custom RAL). Mounting footprint (send us a dimension drawing). Send us one sample fixture or detailed specification sheet for exact matching.
Sample / test order – 10–50 pcs (depending on complexity). Production order – 500 pcs for standard custom; 200 pcs for stage/festival projects.
Each fixture tested for IP65 or IP67 per IEC 60529. M12 waterproof connector standard; optional IP68 junction box. 100% immersion test before shipment for IP67 order.
Yes. DMX512 standard (up to 512 channels per universe). RDM optional (remote device management). We can pre-address fixtures based on your lighting plan.
Yes, we understand that many projects require pilot runs or limited quantities. We offer low MOQ LED lighting solutions for prototypes, small-scale installations, and test projects — without requiring large volume commitments.
Stage & Theater
≥ 25,000 Hz (25kHz) PWM is required for flicker-free stage and broadcast lighting. Standard commercial LEDs often use 1,000 - 5,000 Hz, which causes visible banding on camera and slow-motion playback. Our stage fixtures operate at 25kHz - 50kHz PWM, ensuring no flicker even at 240 fps high-speed recording. For TV studios and live streaming, we recommend 30kHz minimum.
Use tunable white from 2700K to 6500K for maximum flexibility. Fixed-temperature guidelines:
• 2700K - 3200K: Warm scenes, intimate theater, traditional stage wash
• 3200K - 4500K: General stage lighting, most dramatic productions
• 5600K - 6500K: Daylight matching, TV studios, film sets, outdoor scene simulation
We provide tunable-white fixtures that switch seamlessly between any CCT within range, with CRI ≥90 (R9 ≥50). For multi-scene productions, specify dual-color or RGBW fixtures.
• 2700K - 3200K: Warm scenes, intimate theater, traditional stage wash
• 3200K - 4500K: General stage lighting, most dramatic productions
• 5600K - 6500K: Daylight matching, TV studios, film sets, outdoor scene simulation
We provide tunable-white fixtures that switch seamlessly between any CCT within range, with CRI ≥90 (R9 ≥50). For multi-scene productions, specify dual-color or RGBW fixtures.
DMX512 (USITT) with RDM optional is the industry standard. Minimum requirements:
• DMX512 support: 1 - 512 channels per universe
• 5-pin XLR connector (3-pin optional for smaller rigs)
• Dimmer curves: Linear, square, or S-curve selectable
• 16-bit dimming resolution for smooth fades (8-bit minimum)
• RDM (Remote Device Management) for remote addressing and status monitoring
• ArtNet / sACN for network-based control
• Pre-addressing fixtures based on your lighting plot
• DMX512 support: 1 - 512 channels per universe
• 5-pin XLR connector (3-pin optional for smaller rigs)
• Dimmer curves: Linear, square, or S-curve selectable
• 16-bit dimming resolution for smooth fades (8-bit minimum)
• RDM (Remote Device Management) for remote addressing and status monitoring
• ArtNet / sACN for network-based control
• Pre-addressing fixtures based on your lighting plot
Spot fixtures: 10° - 30°; Wash fixtures: 40° - 60°. Detailed options:
We also provide zoom versions (15° - 30° / 25° - 50°) and custom beam shaping with secondary optics.
| Fixture Type | Beam Angles | Typical Use |
|---|---|---|
| Spot (sharp edge) | 10°, 14°, 19°, 26°, 36°, 50° | Follow spot, highlight actor, gobo projection |
| Spot (soft edge) | 15°-30° adjustable | Key light, area lighting |
| Wash (even field) | 40°, 50°, 60° | Background wash, color flooding |
| Ellipsoidal | 19°, 26°, 36°, 50° (interchangeable barrels) | Theater, church, auditorium |
We also provide zoom versions (15° - 30° / 25° - 50°) and custom beam shaping with secondary optics.
Combine passive heatsink + temperature-controlled active cooling. Our specifications:
• Maximum housing temperature: ≤50° C at 30° C ambient (122° F at 86° F)
• Overheat protection: Automatic dimming at 80° C, shutdown at 90° C
• Fan control: Temperature-triggered, speed variable (inaudible below 45° C)
• Heat sink design: Extruded aluminum with direct LED contact
For silent environments (theater, broadcast studios), we offer passive-only cooling with derated power (e.g., 150W instead of 200W).
• Maximum housing temperature: ≤50° C at 30° C ambient (122° F at 86° F)
• Overheat protection: Automatic dimming at 80° C, shutdown at 90° C
• Fan control: Temperature-triggered, speed variable (inaudible below 45° C)
• Heat sink design: Extruded aluminum with direct LED contact
For silent environments (theater, broadcast studios), we offer passive-only cooling with derated power (e.g., 150W instead of 200W).
Sample/test order: 10 - 50 pieces; Production order: 200 - 500 pieces. Breakdown by complexity:
Expedited service available at +20% cost. We also accept mixed-model orders (different colors/beam angles combined) to reach MOQ.
| Customization Level | Sample MOQ | Production MOQ | Lead Time |
|---|---|---|---|
| Standard housing + custom color temp | 10 pcs | 200 pcs | 15-20 days |
| Custom PCB layout | 30 pcs | 300 pcs | 25-30 days |
| New die-cast housing / tooling | 50 pcs | 500 pcs | 35-45 days |
Expedited service available at +20% cost. We also accept mixed-model orders (different colors/beam angles combined) to reach MOQ.
Outdoor Facade
IP65 is minimum for wall-mounted facade fixtures; IP67 required for ground installation or direct water contact. For pillar washing & fountain-adjacent installation, specify IP67 with sealed cable entry. All our outdoor fixtures undergo 100% immersion testing before shipment.
Asymmetric beam of 10° × 60° or 15° × 45° is industry standard for facade washing. These rectangular beams spread light horizontally while limiting upward light pollution. For tall buildings (≥10 stories), use 5° × 30° narrow asymmetric. For short walls (≤2 stories), 30° × 60° symmetric works.
DMX512 (IP65-rated connector) with RDM optional for remote addressing. Fixtures can be individually addressed per pixel or per zone. We provide pre-addressing service based on your architectural drawings. For simple on/off or dusk-to-dawn, use 0-10V dimming or photocell sensor.
IP65/IP67 rated housing + M12 waterproof connector + silicone gasket sealing. Additional measures:
- Driver: Encapsulated or potted (IP67)
- Cable entry: Pre-wired with 500mm pigtail or IP68 junction box
- Test: 100% immersion test for IP67 orders, random sample water spray for IP65
L70 ≥50,000 hours at 25°C ambient, ≥35,000 hours at 40°C ambient. Based on LM-80 report. Higher ambient temperature reduces lifespan. For Middle East or tropical outdoor use, specify high-temperature grade (105°C capacitor, active cooling optional).
- Sample/test: 10 - 30 pcs; Production: 200 - 500 pcs per specification.
- Standard housing + custom CCT: 100 pcs MOQ
- Custom color temperature (e.g., 3000K ± 100K): 200 pcs
- Custom optics / beam angle: 300 pcs
- New die-cast tooling: 1000 pcs (one-time tooling fee applies)
LED Signage
Use 3014 or 2835 SMD LEDs with spacing ≤80mm for letters ≥150mm depth. For shallower letters (≤100mm), spacing ≤50mm. Recommended layout:
- Letter height 150~300mm: LEDs on 80mm centers, 15mm from face
- Letter height 300~600mm: Two rows of LEDs, 100mm spacing
- Reflective back coating: Increases uniformity by 30~40%
6500K (cool white) for maximum brightness and contrast; 3000K for warm/boutique branding.
| Application | Recommended CCT | CRI Requirement |
|---|---|---|
| Retail storefront | 5000K~6500K | CRI≥80 |
| Luxury/boutique | 2700K~3000K | CRI≥90 |
| Food/beverage | 3000K~4000K | CRI≥90 |
| Gas station | 6500K~7000K | CRI≥70 |
Maintain consistent LED-to-diffuser distance of ≥20mm and spacing ≤80mm. Additional methods:
- Use milky white diffuser (3~5mm thickness) or frosted acrylic
- Add light guide plate for extremely shallow signs (<50mm depth)
- Simulation service: We provide LightTools or TracePro simulation before production
UL 2108 (low voltage lighting systems) or UL 48 (electric signs). Standard requirements:
- LED modules: UL 2108 recognized (file number available)
- Driver: UL 60950-1 or UL 8750 certified
- Wiring: UL 2464 or UL 2468
We provide UL file number on each fixture and UL sticker for field inspection.
IP65 rating minimum for outdoor channel letters; IP20 for indoor. Specific measures:
- Conformal coating on PCB (prevents moisture corrosion)
- Sealed end caps for aluminum channel
- Weatherproof connector: IP65 M12 or IP68 junction box
- Operating temperature: -30°C to +50°C standard; -40°C extended available
Sample order: 50~100 modules; Production: 500~2000 modules per specification.
| Customization Type | Sample MOQ | Production MOQ |
|---|---|---|
| Standard module (off-the-shelf) | 50 pcs | 500 pcs |
| Custom CCT only | 100 pcs | 1000 pcs |
| Custom PCB shape/size | 200 pcs | 2000 pcs |
| Custom voltage (5V/12V/24V) | 100 pcs | 1000 pcs |
Festival Lighting
IP65 minimum for ground-installed or hanging festival lights; IP44 for temporary indoor/covered use. For rain-prone events or multi-day outdoor displays, specify IP67 for connectors and IP65 for LED modules. All our festival lighting includes sealed gel-filled connectors.
DMX512 or SPI (serial peripheral interface) for pixel-level control. Options:
- Simple chasing/static color: Pre-programmed controller (24-key remote)
- Complex animation (per-pixel mapping): DMX512 + software (Madrix, Jinx, Resolume)
- Wireless control: 2.4GHz RF remote (50m range) or WiFi app (mobile device)
We provide pre-programmed controller programming based on your display layout.
M12 IP68 screw-type connector or XT60 waterproof series. Avoid cheap plug-and-play connectors (prone to corrosion after 7~14 days outdoor). For large commercial displays (e.g., shopping mall), we recommend pre-wired trunk cables with T-connectors every 0.5m or 1m.
Low voltage (24V DC or 36V DC) + IP65 rated + overcurrent protection. Our standard:
- Operating voltage: 24V DC (safe for wet conditions)
- Driver: Output short-circuit, overvoltage, overcurrent protection
- Cable: UV-resistant PVC or rubber (minimum 2×1.0mm²)
- Grounding: All metal junction boxes grounded per local code
Standard custom: 20~25 days; Express service: 10~12 days (+30% cost). Breakdown:
| Order Size | Standard Lead Time | Express (+30%) |
|---|---|---|
| 500~1000 pcs | 15~20 days | 8~10 days |
| 1000~5000 pcs | 20~25 days | 10~12 days |
| 5000~20000 pcs | 30~35 days | 15~18 days |
Includes programming time for controllers. Excludes shipping.
Sample: 10~20 meters or 50~100 pixels; Production: 500~2000 pixels per specification.
| Product Type | Sample MOQ | Production MOQ |
|---|---|---|
| LED string lights (non-addressable) | 50 meters | 500 meters |
| Pixel LED strips (addressable) | 10 meters | 200 meters |
| Custom-shaped modules (star/snowflake) | 50 pcs | 1000 pcs |
| Controller (pre-programmed) | 1 unit | 10 units |